Shipping Policy

At Liaise International, we strive to deliver your orders efficiently and promptly. Please note that we only deliver within Australia.

Orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order confirmation email is sent. Please note that payment must be received before we can dispatch your order.

Once your order has shipped, you will receive an email notification with tracking details. For tracking information, please log in to your Customer Account or check your email for the shipping confirmation.

Customer Account Login: https://www.rockos.com.au/_myacct/login

 

Domestic Shipping Rates and Estimates

Most orders are shipped via Australia Post Standard Delivery. Parcels are left in a safe place at the delivery address unless you request a signature on delivery in your order notes at checkout.

  • Free Shipping: Retail (non-wholesale) orders over $50 qualify for free shipping.
  • Flat Rate: Retail (non-wholesale) orders under $50 are charged a flat rate of $12.50.

 

Dispatch Times

  • Same-Day Dispatch: Orders received before 10am, Monday through Friday are typically dispatched the same day.
  • Next Business Day Dispatch: Orders placed after 10am, Monday through Friday or on weekends or public holidays will be shipped the following business day, provided payment has been received.

 

Delivery Times

Please note that the delivery times below are estimates provided by Australia Post. Once your order is in their hands, delivery timeframes are subject to their processes, and occasional unforeseen delays may occur.

  • Standard Delivery: Expected delivery time is within 1–5 business days.
  • Non-Shipping Days: We do not ship on Saturdays, Sundays, or public holidays.
  • Rural Areas: Deliveries to Australian rural areas may take slightly longer.

 

How do I check the status of my order?

Once your order has shipped, you will receive an email notification that includes a tracking number. Please allow up to 48 hours for tracking information to become available on the courier’s website.

If your order hasn’t arrived within 14 business days of receiving your shipping confirmation email, please contact us at support@rockos.com.au with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

We are pleased to ship to P.O. Boxes and Parcel Lockers within Australia.

 

Refunds, returns, and exchanges.

For information on returns and exchanges, please click here for the Rocko’s Return Policy

 

Thank you for choosing Liaise International. We are committed to ensuring your orders arrive safely and promptly. If you have any questions about our shipping policy, please contact our customer service team.